Automated appointment line now open to schedule appointments in advance
Louisville, KY – The LIHEAP Program that helps low income residents of Jefferson County with their utility bills begins on Nov. 5, 2018.
LIHEAP, the Low Income Home Energy Assistance Program, is a federally funded, income-based program that provides financial help to low-income households in meeting the costs of heating their home. The LIHEAP Subsidy Component is a one-time assistance benefit, which is paid directly to the heating vendor. The LIHEAP Subsidy Component begins Monday, Nov. 5 and will operate through Dec. 14, 2018, or until funding is depleted, whichever comes first.
Residents wishing to apply must schedule an appointment utilizing the automated appointment system. The appointment system is currently open and is available twenty-four hours a day, seven days a week. Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com.
Applicants must be Louisville Metro/Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills. Applicants must also provide the following documentation.
- Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, etc. or proof of $0 income. Note: Zero Income forms are available at the Office of Resilience and Community Services office at 701 W. Ormsby Ave., Suite 201 or by clicking here.
- Proof of Social Security number for each member of the household.
- Most current heating bill; or statement from your landlord if heating expenses are included in your rent; or statement from your utility company if you participate in a pre-pay electric program. Please bring the account number and name on the account for main heating fuel sources and electric.
LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below.
- Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
- South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
- Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
- Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
- Newburg Community Center/East, 4810 Exeter Ave, 40218
- Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258
Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicant’s signature and phone number. Residents who are homebound and who are unable to send a representative may call 502/780-7937.
Callers who require more information can contact MetroCall 311 by simply dialing 311 or (502) 574-5000, email metro.call@louisvilleky.gov, visit the website’s On Line Customer Service or Live Chat at http://www.louisvilleky.gov/metrocall, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.
LIHEAP is made possible by the United States Department of Health and Human Services and is a pass through grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Office of Resilience and Community Services (RCS) serves as the administering agency of the Louisville Metro Community Action Agency. For more information about RCS, visit our website: http://www.louisvilleky.gov/government/community-services or call 574-1157 or Community Action Kentucky at (800) 456-3452.
