Park Credit Union Opens 2nd ITM Branch in Hikes Point

New technology seems to drive the banking industry, going back to the first ATM in 1969, and probably before that.

Most of us have become accustomed to online banking, buying items online and even new twists like using your phone to purchase items at stores. Park Community Credit Union has modernized the branch bank with its ITM (Interactive Teller Machines), the first of its kind in Kentucky.

Here’s how it works. When you walk into one of the branches, you have the option of interacting with a teller — with a catch. The teller you’re dealing with is on a video screen. The technology allows you to do transactions, such as cashing a check, making a deposit, etc., except you can ask questions of a real person. You and the teller see each other on a video screen.

Park president Jim Spradlin and Scott Love from Metro Government
Park president Jim Spradlin and Scott Love from Metro Government

The first such branch to open was the Forest Springs branch at 13011 Factory Lane. A ribbon-cutting took place at 3083 Breckenridge Lane May 7. Both new branches have modern design and focus on customer-friendly features.

At the May 7 ribbon-cutting attended by 75 people, Park president Jim Spradlin introduced officials from the Fischer administration, Greater Louisville Inc. and the chambers in St. Matthews and Jeffersontown.